Here are some questions we often get asked. If you have a question of your own please email us.
What can I expect at my first consultation?
During your initial consultation we will assess your concerns, begin treatment and develop an ongoing plan if necessary. The appointment will take approximately 60 minutes. If you have any recent x-rays or ultrasound results of your feet and legs please bring these with you to your appointment. If you have orthotics please bring them and the shoes you usually wear them in to your appointment.
What are your opening hours?
Tuesday 10:00am – 6:00pm
Wednesday 10:00am – 6:00pm
Thursday 10:00am – 6:00pm
Friday 10:00am – 5:00pm
Saturday 9:00am – 1:00pm
If you require an appointment outside these hours please contact us and we will do our best to accommodate you.
Do I need a referral?
Generally you do not need a referral to see a podiatrist. However, if your treatment is covered by the Department of Veterans’ Affairs (DVA) or the Medicare Enhanced Primary Care (EPC) program you will need a referral from your GP. You will need to contact Medicare or discuss this with your GP whether you are eligible to receive benefits under this scheme.
Is the cost of the appointment covered by private health insurance?
Full payment is required at the appointment. If you have private health insurance that covers podiatry, we will send you an email receipt to claim your rebate. You will need to do this online with your private health fund. Rebates will vary according to the level of cover you have (for more information, contact your private health insurance company directly).
How can I pay for my appointment?
Payment is required at the conclusion of your appointment. We accept cash, Visa, MasterCard and EFTPOS. If you have private health insurance, you will be emailed your receipt so you can claim back your benefit.
What is your cancellation policy?
If for some reason you need to cancel your appointment we require 48 hours notice. Please contact us at your earliest convenience so we can reschedule your appointment and open the time slot for other clients. Unfortunately, if notice is not received within this time frame, we have to charge you.
Do you offer gift vouchers?
Yes we do! Please email us to organise a gift voucher.