Here are some questions we often get asked. If you have a question of your own please  email us.

What can I expect at my first consultation?

During your initial consultation we will assess your concerns, begin treatment and develop an ongoing plan if necessary. The appointment will take approximately 60 minutes. If you have any recent x-rays or ultrasound results of your feet and legs please bring these with you to your appointment. If you have orthotics please bring them and the shoes you usually wear them in to your appointment.

What are your opening hours?

Monday  10:00am – 5:00pm
Tuesday  3:00pm – 7:00pm
Wednesday  9:00am – 6:00pm
Thursday  3:00pm – 7:00pm
Friday  9:00am – 5:00pm
Saturday  9:00am – 1:00pm

If you require an appointment outside these hours please contact us  and we will do our best to accommodate you.

Do I need a referral?

Generally you do not need a referral to see a podiatrist. However, if your treatment is covered by the Department of Veterans’ Affairs (DVA) or the Medicare Enhanced Primary Care (EPC) program you will need a referral from your GP. You will need to contact Medicare or discuss this with your GP whether you are eligible to receive benefits under this scheme.

Is the cost of the appointment covered by private health insurance?

If you have private health insurance that covers podiatry, please bring your health fund card to claim your rebate. Rebates will vary according to the level of cover you have (for more information, contact your private health insurance company directly). HICAPS is available at the clinic so you will be able to claim on the spot provided you have your card with you.

How can I pay for my appointment?

Payment is required at the conclusion of your appointment. We accept cash, Visa, MasterCard and EFTPOS. If you have your private health insurance card you can claim your benefit on the spot using our HICAPS facility.

What is your cancellation policy?

If for some reason you need to cancel your appointment we require 24 hours notice. Please contact us at your earliest convenience so we can reschedule your appointment. If notice is not received within this time frame you may be charged a cancellation fee.

Do you offer gift vouchers?

Yes we do! Please email us to organise a gift voucher.